Invite your customers to sales training!
Jul 04, 2023
“Invite customers to our sales training? Are you mad?”
Orange Hat series - Sales Director Dilemmas
Why not?
What have you got to hide?
Assuming you are investing in helping salespeople develop a more collaborative approach... why not share this?
Benefits would include
๐ถ Transparency:
Builds trust:
Demonstrates a commitment to transparency, showcasing your organisation's willingness to share insights and knowledge
Fosters open communication:
Customers gain a deeper understanding of your sales processes allowing for more effective collaboration and alignment of expectations
Reduces misunderstandings:
By providing an inside look at your sales approach you minimize the chances of misinterpretation and miscommunication
๐ถ Relevance:
Tailored solutions:
Better understanding of the value your products or services can provide helps customers to identify specific solutions that meet their needs
Enhanced decision-making:
Customers can make more informed decisions that align with their business goals and objectives
Customized approach:
With knowledge of your sales techniques, customers can actively engage in the sales process, providing valuable input that leads to more personalized and successful outcomes
๐ถ Speed to Competence:
Alignment of expectations:
Clearer understanding of the sales/buying cycle to align actions and expectations accordingly results in quicker decision-making
Efficient interactions:
Active contribution to sales activity reduces the time required for repetitive explanations and minimizing back-and-forth communication
Seamless integration:
Working closely with salespeople help navigate the buying process efficiently
๐ถ Competitive Advantage:
Deeper collaboration:
Customers become more than just buyers; they become partners in long-term relationships based on shared goals and mutual understanding
Co-creation of solutions:
Actively contributing to the development of innovative solutions leads to a competitive edge in the market
Enhanced customer loyalty:
Build a stronger bond resulting in increased loyalty and reduced attrition rates
๐ถ Return on Investment:
Higher conversion rates:
Creation of better value propositions leading to increased conversion rates and revenue generation
Reduced sales cycles:
Faster decisions, shortening the sales cycle and allowing your team to focus on other opportunities.
Increased customer lifetime value:
Higher initial sales and improved customer retention, leading to a higher lifetime value and increased profitability.
๐งก Share the learning
๐งก Share the success
๐งก Share the love
(Check out the £1 #BringaBuyer offer for our Summer Sales Sprint)
Are you ready to increase your sales?
The Collaborative Selling Scorecard has been designed to show sales professionals their blind spots and provide instant, actionable steps on how to improve
It’s free and only takes 5 minutes